dela77 is committed to protecting the privacy of every player on our platform. This policy explains precisely what personal data we collect, how we use it, who we share it with, and the rights you hold over your information.
Last Updated: January 2026dela77 ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at https://dela77.app. We take the privacy of our users — in particular our Indonesian player base across Jakarta, Surabaya, Bandung, Bali, Medan, and the wider Indonesian archipelago — extremely seriously.
This Privacy Policy describes the types of personal data we collect from registered users and visitors to the Platform, the purposes for which that data is processed, the conditions under which it may be shared, the period for which it is retained, and the rights available to you with respect to your personal information.
This policy applies to all personal data collected through the dela77 website, mobile-optimised web platform, customer support channels, and any promotional communications we send. It does not apply to third-party websites or services that may be linked from the Platform — those are governed by their own privacy policies.
For the purposes of applicable data protection law, dela77 acts as the data controller in respect of all personal data collected through the Platform. As data controller, dela77 determines the purposes and means by which your personal data is processed.
If you have any questions about how dela77 handles your personal data, or if you wish to exercise any of your data protection rights, you may contact our Data Privacy team directly at: [email protected]
Please mark the subject line of your email clearly as "Privacy Enquiry" or "Data Subject Request" to ensure your message is routed promptly to the appropriate team.
dela77 collects personal data in the categories set out in the table below. We collect only the data that is necessary for the purposes described in Section 5 of this policy.
| Category | Examples | Purpose Summary |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, national identity card (KTP) number | Account registration, age and identity verification (KYC), fraud prevention |
| Contact Data | Email address, Indonesian mobile number, city of residence (e.g., Jakarta, Surabaya, Bali) | Account communication, customer support, transaction notifications |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Processing deposits and withdrawals, anti-money-laundering compliance |
| Verification Documents | Scanned or photographed KTP, passport, driver's licence, proof of address, selfie photograph | KYC identity verification, regulatory compliance |
| Technical Data | IP address, browser type and version, operating system, device identifiers, screen resolution, time zone (WIB/WITA/WIT) | Platform security, fraud detection, session management |
| Usage Data | Pages visited, games played, bets placed, session duration, features accessed, click paths | Platform improvement, personalised experience, responsible gaming monitoring |
| Marketing Preferences | Communication opt-in/opt-out status, preferred promotional categories, language preferences | Sending promotional offers where consent has been given |
| Support Data | Records of customer support interactions, complaint history, live-chat transcripts | Resolving queries, improving service quality, dispute resolution |
We collect most of your personal data directly from you through your interactions with the Platform. This includes information provided when you register an Account, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, participate in a promotion, or respond to a survey.
When you visit or use the Platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser characteristics, device type, pages accessed, and session duration. See Section 10 for our full Cookies policy.
In limited circumstances, dela77 may receive personal data about you from third-party sources, including:
dela77 uses your personal data for the following specific purposes. In each case, we rely on one or more legal bases as described in Section 6.
dela77 processes personal data on one or more of the following legal grounds:
Where consent is the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To withdraw marketing consent, contact us at [email protected] or update your preferences within your Account settings.
dela77 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.
We engage trusted third-party service providers who process data on our behalf under strict contractual obligations. These include identity verification partners, payment processors, cloud hosting providers, and cybersecurity firms. All such providers are contractually bound to process your data only as instructed by dela77 and to maintain appropriate security standards.
To process your deposits and withdrawals, dela77 shares relevant financial data with the Indonesian banking and e-wallet partners you select, including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. These institutions operate under their own regulatory frameworks and privacy obligations.
Where you participate in games hosted by third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Pocket Games Soft, certain session data (including bet amounts, game results, and session timestamps) may be shared with those studios for game delivery, auditing, and RNG certification purposes.
dela77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, or where such disclosure is necessary to protect the legal rights of dela77 or other Platform users.
In the event of a merger, acquisition, or sale of all or part of dela77's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via your registered email address prior to your data being subject to a different privacy policy.
dela77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including ongoing legal, regulatory, and business requirements. The following general retention periods apply:
Where retention beyond these periods is required — for example, in connection with an ongoing dispute, regulatory inquiry, or legal claim — data will be retained until the matter is fully resolved and any applicable limitation period has expired.
dela77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our key security controls include:
Despite these measures, no data transmission over the internet or electronic storage system is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, dela77 will notify affected users without undue delay and take all reasonable steps to contain and mitigate the impact of the breach.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you use the site. dela77 uses both first-party cookies (set by dela77 directly) and third-party cookies (set by our analytics and security partners).
You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may impair Platform functionality. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.
As a user of the dela77 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request".
You may request a copy of the personal data dela77 holds about you and information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal retention obligations.
You may ask us to suspend processing of your data in certain circumstances, for example while the accuracy of data is being contested.
Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format for transfer to another service.
You may object to processing based on legitimate interests, including profiling for marketing purposes. You may also withdraw marketing consent at any time.
We will respond to all data subject requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it. There is no charge for exercising your rights, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The dela77 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process, and any Account found to belong to a person under 21 will be permanently closed.
If you believe that a minor has submitted personal data to dela77, please contact us immediately at [email protected]. We will take prompt action to delete that data and close the associated Account.
The dela77 Platform may contain references to, or integration points with, third-party game studios, payment processors, and technology providers. While we exercise due diligence in selecting our partners, dela77 is not responsible for the privacy practices of third-party services. Each third-party provider operates under its own privacy policy, which you should review independently.
This Privacy Policy applies exclusively to data collected and processed by dela77. It does not govern the data practices of any third-party studio, payment gateway, or technology vendor whose services are accessed through the Platform.
dela77 reviews this Privacy Policy on a regular basis to ensure it accurately reflects our data processing practices and remains current with applicable legal and regulatory requirements. When material changes are made, we will post a prominent notice on the Platform and send an email notification to all registered users at least 7 days before the amended policy takes effect.
The "Last Updated" date at the top of this page indicates when the current version was published. We recommend that you revisit this page periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must cease using the Platform and request Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dela77 handles your personal data, our Data Privacy team is available to assist you. Our Indonesian-speaking support agents are on hand 24 hours a day, 7 days a week, covering all Indonesian time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9).
Email: [email protected]
Please use the subject line "Privacy Enquiry" or "Data Subject Request" when contacting us about a privacy matter so that your message is directed promptly to the correct team. We aim to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 30 calendar days.
Our Privacy Commitments
From the moment you register to every transaction you make, your personal data is handled with the highest standards of security and discretion.
All data transmitted between your device and dela77's servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading international financial institutions. Your information is unreadable to any third party in transit.
Your personal data is never sold, rented, or exchanged for commercial gain. We share information only with the specific service providers needed to operate the Platform, and only under strict contractual data-protection obligations.
Identity verification documents submitted during KYC are stored in an encrypted vault with restricted internal access. Document review is conducted by trained staff under strict confidentiality protocols. No KYC data is shared beyond what is legally required.
Promotional emails and bonus notifications are sent only when you have given explicit consent. You can update your communication preferences or withdraw marketing consent entirely at any time — no questions asked, no delays applied.
We keep your data only as long as necessary. Transaction records and KYC documents are retained for a minimum of 5 years in line with AML regulations, then securely deleted. Short-lived data such as session logs is purged within 12 months.
Access, rectify, delete, or export your personal data at any time by contacting our Data Privacy team. All requests are handled within 30 days. There is no fee for standard data subject requests, and no barriers to exercising your rights.
Your privacy and security are built into every layer of the dela77 experience. Explore our games, review our FAQ, or log in to your Account today.